Trade partner terms
These terms apply to every independent trade business that joins UK Tradie Connect and receives customer enquiries through the platform.
1. You remain an independent business
Trade partners are independent businesses. Nothing in this agreement makes you an employee, worker, agent or partner of UK Tradie Connect, and we are not a party to any contract you agree with a customer. You set your own prices, quotations and working arrangements, and you are free to decline any enquiry or any job.
2. Vetting and eligibility
Before approval you must provide accurate business details and the documents that apply to your trade, which may include business registration, identity and ownership checks, public liability insurance, trade qualifications, and registrations such as Gas Safe for gas work or the relevant electrical certification. You must keep qualifications, registrations and insurance current for as long as you remain a trade partner, and tell us promptly if any of them lapse or change.
3. Customer enquiries
Enquiries are allocated to a single trade partner only. You must not resell, forward, share or publish any customer details we release to you, and you may only use that information to respond to the enquiry it relates to. Customer details must be handled in line with data protection law and kept no longer than you need them.
4. Standards of conduct
Respond to enquiries promptly and courteously, provide quotations that are clear and accurate, and comply with consumer protection law and the regulations that apply to your trade. Do not make misleading claims about your qualifications, insurance, availability or the work you will carry out.
5. Your responsibilities
You are responsible for your own work and workmanship, for your employees and subcontractors, for your quotations and customer contracts, for your legal and regulatory compliance, and for your insurance. Any complaint about quoted work, conduct on site or completed work is between you and the customer.
6. Membership and payment
Access to enquiries requires an active membership or the purchase of individual leads, on the terms set out in our subscription terms and additional lead purchase terms. Additional leads are never charged automatically.
7. Suspension and removal
We may suspend or remove an account where documents expire, where information is found to be inaccurate or misleading, where customer details are misused, or where a partner breaches these terms or acts in a way that puts customers at risk.
8. Contact
Questions about these terms, or changes to your business details, can be sent to hello@uktradieconnect.co.uk.
This page is a working draft prepared for the current service and should be reviewed by a qualified professional before launch.