Additional lead purchase terms
These terms apply when you buy an individual lead beyond the leads included in your membership.
1. What you are buying
You are buying the contact details of one customer enquiry, allocated exclusively to you. The lead is for a single enquiry and gives you the opportunity to contact that customer, quote for the work and try to win the job. It does not guarantee that the customer will respond, accept your quotation or instruct you.
2. Price and confirmation
The price of the lead is shown to you before you buy. It may vary by trade category, type of work, job size, urgency and area. Payment is only taken when you explicitly confirm the purchase — we never charge you automatically for an additional lead, and declining a lead costs you nothing.
3. Payment and release of details
Payment is processed by our payment provider. Customer contact details are released only after payment has been confirmed, and the purchase is recorded in your dashboard and payment history.
4. Exclusive allocation
A lead is allocated to one trade partner only and will not be sold to a competing business. You must not resell, share or publish the customer's details, and may only use them to respond to that enquiry.
5. If something is wrong with the lead
If the contact details are wrong, the customer says they did not submit an enquiry, or the work does not match what was described, contact us with the lead reference and we will review it. Where the problem is confirmed we may replace the lead or refund it.
6. No further charges
Buying a lead does not change your membership or create any recurring charge. Any future lead purchase requires a new confirmation from you.
7. Contact
Questions about a purchase can be sent to hello@uktradieconnect.co.uk with the lead reference and your business name.
This page is a working draft prepared for the current service and should be reviewed by a qualified professional before launch.