Terms and conditions
1. Our role
UK Tradie Connect operates an introduction service. We connect homeowners who submit an enquiry with independent tradespeople. We are not a contractor, we do not quote for or carry out work, and we are not a party to any contract between you and a tradesperson.
2. Using the service as a homeowner
Enquiries are free and there is no obligation to proceed. You must give accurate contact and job details, and be entitled to share the information you submit. If your postcode is outside our current coverage we will record your interest rather than pass the enquiry on.
3. Trade partners
Trade partners must hold the qualifications their advertised trade requires and current public liability insurance, and must keep those records up to date. Accounts may be suspended if documents expire, if information is found to be inaccurate, or if a partner breaches these terms. Leads are allocated exclusively, must not be resold or shared, and customer information received through us may only be used to respond to that enquiry.
4. Membership and lead purchases
Memberships are monthly and include a stated number of leads which reset each billing period and do not roll over. Where a lead is offered beyond your allowance, the price is shown before you accept and is only charged on your explicit instruction — we never charge automatically for additional leads. Cancellation stops future billing; access continues to the end of the paid period.
5. Payments
Payments are processed by our payment provider. We never see or store your full card details. Payment records in your dashboard reflect payments confirmed by our provider.
6. Complaints and disputes
If something goes wrong, contact us at hello@uktradieconnect.co.uk with your enquiry reference. We will investigate, keep a record of the complaint and any resolution, and where appropriate review the trade partner's account.
7. Liability
We take reasonable care vetting trade partners but we do not guarantee the work, pricing or conduct of any independent tradesperson. Any claim about work carried out is between you and the tradesperson concerned, subject to their own terms.
8. Changes
We may update these terms as the service develops. The version in force is the one published on this page when you use the service.
These terms are a working draft prepared for the current service and should be reviewed by a qualified professional before launch.